Privacy Policy

Effective date: 25 October 2026. This policy explains what personal data Knotly collects through this website, why we collect it, and the choices you have. Knotly is based in Singapore and handles personal data in line with the Personal Data Protection Act 2012 (PDPA).

Who we are

Knotly ("we", "us") operates this website. For any question about this policy or your data, email hello@knotly.io.

What we collect

When you submit the Book a demo form, we collect your name, work email address, store URL, ecommerce platform, and monthly order volume. When you browse the site, our hosting provider records standard technical data such as IP address, browser type, pages viewed, and the time of the visit. We do not use advertising or marketing cookies. Only essential cookies required to serve the site are set.

Why we collect it

We use demo form data to reply to your request, schedule and prepare the demo, and follow up about Knotly's services. We use technical data to keep the site secure and to understand how it performs.

How we share it

We do not sell personal data. We share it only with service providers that help us run the site and respond to requests, such as our website host (Slashpage) and our email provider. These providers process data on our instructions. Some providers store data outside Singapore. Where that happens, we take reasonable steps to make sure the data gets protection comparable to the PDPA.

How long we keep it

We keep demo request data for as long as we need it to respond to you and manage our relationship, and then delete it or anonymise it. Technical logs are kept for a limited period for security purposes.

Your rights

You can ask to access or correct the personal data we hold about you, and you can withdraw consent for us to contact you. Email hello@knotly.io with your request. We respond within the time allowed by the PDPA.

Changes to this policy

We may update this policy. The effective date at the top shows the latest version. Significant changes will be announced on this page.

Contact

Knotly, Singapore. Email: hello@knotly.io

Made with Slashpage